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In accordance with Section 29 (1) of the Education Act 2002, all maintained schools and maintained nursery schools must have and publish procedures to deal with all complaints relating to their school and to any community facilities or services that the school provides, for which there are no separate (statutory) procedures.
The staff and governing body at Brickhill Primary School would prefer that all concerns should be addressed and resolved informally with the member of staff involved or discussed with a member of the senior leadership team. However there may be occasions when a concern cannot be resolved by meeting and discussing this with a member of staff and then the parent/carer may decide to make a formal complaint.
Please read our School Complaints policy which is drafted from the guidelines supplied by the local authority.